Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return
Contact us at info@eloro-italy.com to request a return. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we'll send you instructions on how and where to send your package.

Return address:
Giacomo Arpinelli
Via Alfredo Gargiulo, 84
00124 Roma (RM)
Italy

Return shipping
Return shipping costs are the customer's responsibility and are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Sale items
Items purchased on sale or with a discount code are final sale and not eligible for return or refund.

Restocking fee
For returns shipped from outside the European Union, or submitted after the 14-day return window has expired, a restocking fee of 20% of the merchandise value applies. This fee covers the cost of processing, inspecting, and returning items to inventory.

Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a new order for the item you'd like.

European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection law. Your item must still be unworn, unwashed, with tags attached, and in its original packaging. No restocking fee applies to returns made within this 14-day period. Return shipping costs remain the customer's responsibility and are non-refundable, and original outbound shipping costs are also non-refundable.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@eloro-italy.com.