Frequently Asked Questions
How long does delivery take?
Standard shipping to Europe takes 8–10 business days and costs €10. Express shipping takes 5–8 business days and costs €20. Standard shipping is free on orders over €120.
Can I return an item?
Yes. You can return an item within 14 days of delivery. Return shipping is at your expense, unless the item arrived damaged or incorrect. See our Refund Policy and the Right of Withdrawal page for details.
How do I find my size?
On every product page, use Find Your Size: enter your height, weight and preferred fit and we will suggest your size. You will also find a size chart on each product page. If you are between sizes, size up for a more relaxed fit.
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay and Klarna are available at checkout.
What are the Capsules?
Capsules are complete outfits designed by us. When you buy the pieces together you get a special offer.
Do you have offers on multiple items?
Yes. We run offers such as 3x2 on longsleeves, polos and t-shirts, and a trousers bundle. Offers change often and are applied through discount codes, so check the offer shown on the product page.
How can I contact you?
Write to us at info@eloro-italy.com and we will answer personally.