Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@eloro-italy.com. Please note that returns will need to be sent to the following address:

Giacomo Arpinelli
Via Alfredo Gargiulo, 84
00124 Roma (RM)
Italy

If your return is accepted, we'll send you return instructions on how and where to send your package. Return shipping costs are the customer's responsibility and are non-refundable. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@eloro-italy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Restocking fee
For returns outside the European Union, or for returns submitted after the applicable return window has expired, a restocking fee of 20% of the merchandise value may apply. This fee reflects the cost of processing, inspecting, and returning items to inventory.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. In accordance with EU consumer protection law, no restocking fee applies to returns made within this 14-day period. Return shipping costs remain the customer's responsibility and are non-refundable, and original outbound shipping costs are also non-refundable.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs (both outbound and return) are non-refundable in all cases.
If more than 15 business days have passed since we've approved your return, please contact us at info@eloro-italy.com.